Steps to Fix Integration Connection Issues

If your integration isn’t connecting, follow the steps below in order.

Step 1: Open a private browser window (Incognito Mode) and remove your HR Command cookies.
Help guide: https://help.hrcommand.com.au/how-to-use-incognito-mode-to-access-hr-command

Step 2: Clear your cookies for HR Command.
Help guide: https://help.hrcommand.com.au/how-to-clear-cookies-to-help-troubleshoot-hr-command

Step 3: In HR Command, open Integrations, select Xero, choose Connect to Xero, then complete your login and authentication. When the Xero page loads, select Connected App.

Step 4: Disconnect the existing connected app. There should only be one listed. If there isn’t one, email our Support team at help@hrcommand.com.au.

Step 5: Return to HR Command Integrations, select Xero again, and go through the connection and authentication process once more.

After completing these steps, the integration should connect normally. If issues continue, email help@hrcommand.com.au and we can arrange a quick screenshare to sort it out for you.